Lean Six Sigma is a rigorous and disciplined methodology that uses organisational data and statistical analysis to measure and improve the performance of an organisation’s business processes.
The objectives of the Lean Six Sigma approach are to eliminate waste, defects, rework and mistakes, as well as to improve quality and reduce variance in process outputs. Internally, this will result in staff efficiency and profitability. Externally, this will lead to an increase of customer satisfaction and competitiveness.
The University of Melbourne’s five-day workshop on Lean Six Sigma Green Belt for Higher Education is part of our Business Process Management training series. The course provides a comprehensive coverage of the Six Sigma DMAIC approach (Define, Measure, Analyse, Improve and Control) while incorporating principles and techniques from Lean Management.
Various statistical analysis techniques will be presented throughout the course and put in practice using practical examples and supervised exercises drawn from the Higher Education sector. The course content is aligned with the Universally Accepted Lean Six Sigma Body of Knowledge for Green Belts, developed by the International Association for Six Sigma Certification. At the end of the course, participants will receive instructions on how to prepare for the certification exam, based on this body of knowledge.
A Certificate of Participation is issued upon completion of the course. Participants can also choose to take an online certification exam through the International Association of Six Sigma Certification website. This exam incurs an extra fee.
Who should apply
Please note: University of Melbourne staff must book via the University's TrainME portal
This course addresses the needs of Higher Educational professionals involved in continuous improvement projects. These include professional staff such as managers and directors, business analysts and process analysts, as well as IT staff such as solution architects.
Real case studies
At the end of the course, Brendan Snowden, Associate Director, and Murtuza Kapadia, Continuous Improvement Manager, from the University’s Service Improvement team, will highlight actual university projects and experiences that participants can easily relate to.
The Service Improvement team was established at the University in 2017 to support academic divisions and professional staff portfolios to identify and implement business improvements. The team has two specialty arms: a continuous improvement consultancy, and a robotics process automation development group. Drawing on the DMAIC model and developing fit-for-purpose approaches, including elements of Human-Centred Design and change management methodologies, the Service Improvement team brings real-world examples to life, illustrating how theory translates into practice in the complex higher education environment.
Academic and teaching team
Business Improvement Consultant
Patrice Moutou is a business improvement consultant experienced in different aspects of business transformation. Driven by a passion for improved business efficiency and effectiveness, for the last 15-years he has devoted his attention to the application of the Lean Six Sigma methodology to different organisations, yielding benefits worth several million dollars within small, medium and large corporations both in Australia and overseas. His approach to business improvement is through strong people engagement and by ensuring a firm alignment between project requirements and strategic objectives of the organisation.
Professor Marcello La Rosa
Professor of Information Systems, School of Computing and Information Systems
Professor Marcello La Rosa is Deputy Head of School (Engagement) and leads the Information Systems group within the School of Computing and Information Systems at the University of Melbourne. He published over 100 papers in different topics related to BPM. Marcello has taught BPM and provided consultancy services, executive training and strategic advice to numerous organisations, both nationally and overseas, for over 10 years. Based on this experience, Marcello co-authored “Fundamentals of Business Process Management” (Springer, 2nd edition), which has been adopted by over 200 universities in the world. Using this textbook, he co-developed a series of MOOCs on the subject, attracting over 25,000 participants to date.
This course is presented in partnership with the Melbourne School of Engineering and the School of Computing and Information Systems.