CREST comprises five modules designed to deliver training relating to cultural sensitivity in communication to health professional practitioners and students using simulation pedagogy.
- Introduction to cultural diversity
This module explores the interaction between culture and health, and the influence culture has on the identity and health beliefs of both patients and health care providers
- Negotiating between different health beliefs
This module explores how culture, religion and life experiences influence an individual's health belief system, understanding of health and disease causation, and health-seeking behaviours. It also facilitates the development of effective and culturally sensitive communication and negotiation skills
- Effective communication when English proficiency is low
This module explains the principles of effective communication with linguistically diverse patients and identifies strategies for working effectively with an interpreter. Participants will practice communicating with clients with low English proficiency and working with an interpreter
- Communicating culturally sensitive issues
This module explores some of the culturally sensitive factors that may affect the identity and health of culturally diverse patients, including those that contribute to health inequalities. Participants will gain an understanding of how some cultural and religious beliefs strongly shape relationships and daily life practices, and potentially affect engagement with healthcare systems
- Communication and Indigenous healthcare
This module explores the diversity and uniqueness of the Aboriginal and/or Torres Strait Islander cultures, and highlights the importance of demonstrating cultural respect in enhancing a patients desire and ability to seek health care. All modules are stand alone. Participants must complete Module 1 - Introduction to cultural diversity - before continuing with one or more of the remaining modules (i.e. Modules 2 - 5). Once Module 1 is completed, participants can continue their learning in any order.
Modules have been recognised for CPD (Continual Professional Development) points as follows:
- For face-to-face delivery: four Category 2 points awarded for each completed module.
- For online-delivery: ten Category 2 RACGP QI & CPD program points.
- For face-to-face delivery: upon successful completion, eligible participants may claim a total of up to 10 CPD hours or 2 hours per module.
- For online-delivery: eligible participants may claim a total of 5 CPD hours.
Cultural Respect Encompassing Simulation Training (CREST) is a collaborative program between the University of Melbourne (UoM) and Victoria University (VU). It was funded over the last 4 years (2012-2015) by Health Workforce Australia and the Department of Health and Human Services. UoM and VU now run it as a self-funded project.
Who should apply
Initially designed for health professional practitioners and students interested in developing and improving their culturally sensitive communication and negotiation skills. However, these modules are suitable for anybody who engages with people from different cultural backgrounds, and is interested in improving their communication and engagement skills.
- Arrangements can be made to deliver the program to groups outside Melbourne or to custom groups.
- The option of online learning is also available.
- For further enquiries, please contact us using the enquiry button.
Academic and teaching team
Dr. Phyllis Lau
CREST project lead, University of Melbourne
She is a senior research fellow and the Deputy Lead of the Ageing, Chronic Disease and Equity Group at the Department of General Practice. She is also the Graduate Research Coordinator at the Department. Phyllis is an experienced researcher in Aboriginal and Torres Strait Islander health. She is a committee member of the Victorian Primary Care Practice-Based Research Network (VicReN) and an executive member of the Australasian Association for Academic Primary Care.
CREST project lead, University of Melbourne
Karen has specialised in learning through simulation for a number of years and has led and managed the integration of medium and high fidelity simulation into the Bachelor of Nursing as well as across a range of health disciplines through the Inter-professional Education Program. She is a member of Simulation Australia, a board member of the Victorian Simulation Alliance, an advisory group member for the National Health Education and Training in Simulation program (NHET - Sim) and the Victorian Simulated Patient Network (VSPN).
This course is presented in partnership with the Faculty of Medicine, Dentistry and Health Sciences and the College of Health and Biomedicine, Victoria University.